Customer Support FAQs
I'm from outside North America and I want to buy a
LED LENSER light. Do you sell lights outside the United
Simply put, LED LENSER flashlights and headlamps use light output more efficiently than any other lights on the market. This means when you compare an LED LENSER light with one of equal lumens from a competitor (both ANSI-certified), the LED LENSER light will actually appear brighter. We achieve this through a lens/reflector optic called the Advanced Focus System (AFS). LED LENSER lights are the only products to use AFS in the world.
In addition to our patented AFS, some of the other reasons we think you'll find LED LENSER to be the best lights you can buy are:
At LED LENSER USA, we take extraordinary measures so your LED LENSER light will give you many years of dependable service. If it doesn't, we will gladly repair or replace it, at our discretion, with one of equal or greater value under our 5-year guarantee. Visit the warranty page to learn how easy it is to get Warranty service.
Our products are sold in many countries around the world. Please visit the LED LENSER International website to locate authorized distributors. These distributors can help you find retailers in your area and/or help you with a warranty issue.
We do not send out replacement parts for our lights, but you can visit the warranty page to see how to turn your flashlight or headlamp in for repair.
LED LENSER'S warranty does not cover damages from battery leakage. However, many of the brand name batter manufacturers do warrant their batteries and the devices powered by them.
This is the unique serial number marked on each LED LENSER light at the time of manufacturing.
LED LENSER lights are measured in lumens. LED LENSER USA uses ANSI/FL1 standards
as published by the National Electrical Manufacturers Association (NEMA). To date, this is the only industry-wide, agreed-upon standard of measurement.
Polymethyl metacrylate (PMMA). PMMA is a transparent thermoplastic, often used as a light
or shatter-resistant alternative to glass.
We use T6016 aluminum as our casing material for most LED LENSER flashlights.
LED LENSER'S aluminum casings are anodized (type II, 20 micron thickness) to apply a corrosion and wear resistant coating.
LED LENSER'S electrical contacts are hard gold plated. Gold is a superior conductor and resists corrosion.
Currently LED LENSER'S standard lights and headlamps are optimized for use with disposable batteries and the components can be damaged by the use of anything other than the recommended battery type. Similarly, each LED LENSER rechargeable flashlight and headlamp requires a specific battery to operate and should only be recharged directly through their recharging system.