Shipping & Returns

Processing, Shipping and Delivery Information

  • Order processing takes 1-3 business days and shipping time/method selected begins as soon as your product leaves our warehouse.
  • For shipments to PO, FPO or APO boxes, Standard US Post is the only shipping available.
  • For shipments going to AK or HI UPS two-day, or Standard US Post are the only shipping methods available.
  • LED LENSER USA is closed on all major US holidays. No orders are processed on these days.

Shipping Methods

  • US Mail Standard: $4.95
  • UPS Ground: $7.95
  • UPS 3 Day: $10.95
  • UPS 2nd Day: $14.95
  • UPS Next Day: $24.95

Sales Tax

Your applicable state and/or local tax will be calculated and added to the total when your credit card is charged, just prior to shipping. The following states will have tax applied: AR, CA, FL, GA, ID, IL, IN, MI, NC, OH, PA, TX and WA.

Returns

Please call Customer Service to request a Return: 800-847-8665. Be sure to have the information from your packing slip and the name of the original purchaser of the order ready to provide to the customer service representative over the phone.

We offer a 30 day return policy on purchases. We will refund the total of the items returned in your order, less shipping costs each way. If the return is a result of our error, LED LENSER will also refund shipping charges and will compensate you for the return shipping of the item.

Items should be returned in the original product packaging with the packing slip included.

Exchanges

If you have changed your mind or ordered the wrong item, we would be glad to do an exchange. Simply call Customer Service (800-847-8665) to request an Exchange. You will be responsible for return shipping charges. You will need to mail the original item to LED LENSER before we ship the Exchange item. Items should be returned in the original product packaging with the packing slip included. Please mail your returned items to:

LED LENSER USA
5226 NE 152nd PL
Portland, OR 97230
(MAILING ADDRESS ONLY. For in-person returns and exchanges, please visit our Retail Store location at: 10109 NE Cascades Pkwy., Portland, OR, USA 97220)